Terms & Conditions

The Cosmetic Box operates the Site as an online store for the sale and purchase of retail goods.

Payment and Security

Payment Method: We accept Visa and Mastercard, American Express, PayPal and AfterPay

Secure Information: All of our payments are securely processed using industry-grade SSL security. Your credit card number and PayPal login details are secured with them, so we will never see or store your credit card details.

What information do we collect?

  • Name
  • Contact Details
  • Payment Information
  • When you contact us
  • IP Address
  • Purchase History
  • Wishlist
  • Device Type
  • Operating System
  • Location Data
  • Your response to promotions

We may also obtain data surrounding how you use the website to help us develop and improve the site.

What do we do with the information we gather?

The reason behind our data collection is to ensure that we give you the best service we possibly can.  This information allows us to get your order out to you, let you know when it is coming and prevent fraud.

We also use the above data to give you what you want, let you see our new products and if there are any promotions on at the moment.  We only want to provide the best user experience for our customers.

We may occasionally send out emails concerning new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can stop these at any time by emailing us directly at [email protected] or clicking unsubscribe at the bottom of the emails we send.

How do we get your consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you can withdraw your consent for us to contact you – for the continued collection, use or disclosure of your information; or to fully delete you from our records at anytime, by contacting us at [email protected]

Cookies

We may use cookies to gather data in relation to this Site and you consent to us doing so (although you may be able to disable cookies on your web browser).

Privacy Policy

While you are using this site, and during the ordering process, any information and data collected from you will be used solely for the purpose of processing your order and improving our service to you.

We will never sell on or disclose information to any third party whatsoever. Any information passed through this website is passed through a secure connection on the internet. If a customer wishes for their information to be removed from our database, this should be requested by emailing [email protected]

We take the protection of your personal information very seriously and have taken suitable and reasonable steps to protect the personal information we hold from misuse , loss, unauthorised access and any modifications or disclosure. If you are submitting personal information over the internet that you wish to remain private please note that while attempts are made to secure information transmitted to this site there are inherent risks in transmitting information across the internet and we are unable to guarantee its security. If you prefer you can contact us by alternative means using phone or mail.

Third Party Services

The Cosmetic Box will not disclose any of your information to any third parties except in a situation where it is part of providing a service to you. This includes arranging for a product to be sent to you, carrying out security checks and for the purposes of customer research or when you have given us permission to do so.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Third Party services we use are Paypal, Klaviyo, AfterPay, Aftership, Google Analytics, Facebook and Instagram.

Intellectual Property

This Site and all intellectual property rights, including graphics, logos, trademarks, design, text, icons, the arrangement of them, sound recordings and all software relating to this Site, are owned by us, or in some cases, a related body corporate or third party. These intellectual property rights are protected by Australian and international laws. You may view our Site and its contents for personal and non-commercial use only and subject to the Copyright Act 1968 (Cth) and similar legislation. You may not in any form or by any means reproduce, modify, distribute, store, transmit, publish, or display within another website, or create derivative works from any part of this Site, or commercialise, any information obtained from any part of this Site without our prior written permission or, in the case of third party material, from the owner of the copyright in that material.

Nothing contained in this Site is to be interpreted as a recommendation to use any information on this Site in a manner which infringes the intellectual property rights of any person, company or entity. We make no representations or warranties that your use of the information on this Site will not infringe such intellectual property rights.

General

We may, from time to time, add or remove information, products or services from this Site without notice.

We reserve the right to amend these terms at any time without notice, and we may terminate your access to this Site at any time without notice. Your continued use of this Site following such notification will represent an agreement by you to be bound by the Terms as amended. Where your access to this Site is terminated, all disclaimers and limitations of liability set out in these Terms will survive.

Reference to “Site” means the whole or any part of the web pages located on this webpage (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content).

Changes to our Policy

From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time, should this occur the amendment would be posted on our website.