Shipping & Returns

SHIPPING

DOMESTIC SHIPPING

We charge a $10 (AUD) flat rate fee for all orders within Australia and New Zealand. We use a courier service to ensure your item gets to you safely. A tracking number will be provided once item is shipped and will require a signature on delivery. If you are not home a calling card will be left and you can pick up at your own convenience. If you’re happy for your item to be left unattended please note this on your order.

PLEASE NOTE – If your order is authorised to be left unattended and then stolen or damaged there is no cover for loss or damage. Additional shipping charges may apply if you live in a remote area. We will contact you directly if this is the case. You will then have the option to pay additional shipping fees or receive full refund.

INTERNATIONAL SHIPPING

We currently offer shipping to Australia and New Zealand. However if you are overseas please email us and we can quote you with a shipping cost.

DELIVERY TIMEFRAMES

Orders are shipped within 1-2 business days, you will be notified if there are any delays.

Please see below delivery time frames once your parcel is picked up by courier.

WA  5-7 business days

SA  2-3 business days

VIC 1-2 business days

NSW 1-2 business days

QLD  2-3 business days

NT 5-6 business days

NZ  3-5 business days

Please allow an extra day if you live in a rural area

REFUNDS & REPLACEMENTS

We are happy to refund or replace any items you may receive that are damaged during transit or do not match the items description, excluding shipping.

Please note that we take great care in packaging and items rarely arrive damaged. However if any of your items do arrive damaged please contact us within 2 days of receiving your order and we will either refund your purchase price or send you replacement items. Please understand that it is out of our control how our packages are handled in transit and we do apologise if you receive a damaged product. We ask that you take a quick picture of the item and email to us at info@thecosmeticbox.com.au. This way we can make every effort to prevent it happening again.

If an item is to be sent back to us for a refund/exchange, the item will need to be sent within 7 days of the refund/exchange being approved. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. We strongly suggest you send your returns using a traceable method.

PLEASE NOTE – Refunds and replacements will not be given due to a ‘change of mind’ so please bear this in mind when purchasing.

We value our customers and aim to provide the best service. Please feel free to email us with any other questions or queries.

Check Out our Latest Products!

Out of stock

COSMETIC ORGANISERS

Black Luxe Set

$60.00

or 4 payments of $15.00 with Afterpay

Browse Wishlist

Vanity Décor

Pink Rose Bouquet

$31.00

or 4 payments of $7.75 with Afterpay

Make Up Storage

Small Travel Makeup Bag

$23.00

or 4 payments of $5.75 with Afterpay

Make Up Storage

Large Travel Makeup Bag

$23.00

or 4 payments of $5.75 with Afterpay

COSMETIC ORGANISERS

Lip Gloss Holder

$22.00

or 4 payments of $5.50 with Afterpay

COSMETIC ORGANISERS

Foundation Holder

$23.00

or 4 payments of $5.75 with Afterpay

$8.50

or 4 payments of $2.13 with Afterpay

$7.50

or 4 payments of $1.88 with Afterpay